AT&T customers go offline for a day

By Angie Baldelomar

Many Oberlin businesses and households, mostly AT&T customers, suffered an Internet outage Thursday which lasted until late Friday morning.

One of the businesses affected was Raye’s Grocery. Manager Mory Zodrow said it caused a bit of a havoc. Credit and debit cards which require an identification number could not be used, he said, including rewards cards and loyalty numbers. The store could not communicate with its warehouse, he said, since that is all done through a computer system.

“It has happened before, but not for that long,” he said. “Usually, after a couple of hours at most, the service is restored, never for a whole day.”

Subway up at the intersection of U.S. 36 and U.S. 83 was another business affected. The restaurant was not able to accept anything but cash as payment until the connection was restored around 11 a.m. Friday, said manager Shanna Long.

The Bank experienced some issues, and employees were basically unable to perform many activities since everything required an Internet connection.

Economic Development Director Shayla Williby said her office did not have any issues because it uses Nex-Tech as an Internet provider, but that the connection was out in her house, where she uses AT&T. She said this is the third time that has happened in two months.

Public buildings like the courthouse, The Gateway, the county hospital and the city library, among others, all use Nex-Tech, and therefore, were not affected by the outage.

The causes of the outage was unknown. The company would only say it was a “network outage,” which usually means a cut cable.


The story was published on page 6A of The Oberlin Herald‘s print edition on July 20, 2016.

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